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Customer retention in the telecom industry – new thinking

TechSee

When Verizon restructured its operation in April 2019, one of its first actions was to merge its wireless and wireline customer loyalty programs in order to expand reward possibilities for customers. Customer analytics and insight tools predict customer behavior, enabling providers to strategize the best tactics to improve retention rates.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.

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How to Improve Contact Center Optimization with Customer Journeys

Pointillist

Contact centers often apply speech and text analytics tools to analyze interactions through their IVR, chat and call systems. However, these analytics solutions are typically restricted to contact center-specific channels. Journeys can also enhance approaches you already use, like text and speech analytics.

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Remote Sales Tips| 19 Hacks for Remote Sales Success

JustCall

Home wireless networks may not be safe from hacking threats. Optimize Website User Experience with CTAs, Web Analytics and Chatbots. Use Google Analytics for this. Use Call Monitoring and Analytics . Hold your remote sales reps accountable by tracking their performance through Analytics and Call Monitoring.

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Reinventing a cloud-native federated learning architecture on AWS

AWS Machine Learning

In telecommunications , FL can be applied to edge computing, wireless spectrum management, and 5G core networks. Federated analytics – Federated analytics provides statistical measurements of distributed datasets without violating privacy requirements. Gang Fu is a Healthcare Solution Architect at AWS.

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Looking at Future Trends and Technology in CX : A Deep Dive Interview with CX Trend Expert, Stephen Loynd

Vistio

Again, that international theme, wireless, local loop, data access and voice for companies in places like India and Bangladesh and Ghana and Cameroon. An example would be machine translation or AI that offers partial automation with human validation to achieve translation quality, and also things like predictive analytics. I love that.

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Build an air quality anomaly detector using Amazon Lookout for Metrics

AWS Machine Learning

The architecture consists of three functional blocks: Wireless sensors placed at strategic locations to sense the concentration level of carbon monoxide (CO), sulfur dioxide (SO2), and nitrogen dioxide(NO2) in the air. Download the Python script ( publish.py ) and data file from the GitHub repo. Solution overview. Prerequisites.

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