Callminer

AUGUST 1, 2017

Metrics, Measure, and Monitor – Make sure your metrics and associated goals are clear and concise while aligning with efficiency and effectiveness. Make each metric public and ensure everyone knows why that metric is measured. Interactive agent scripts from Zingtree solve this problem. Bill Dettering.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

TechSee

JANUARY 7, 2020

When Verizon restructured its operation in April 2019, one of its first actions was to merge its wireless and wireline customer loyalty programs in order to expand reward possibilities for customers. Customer analytics and insight tools predict customer behavior, enabling providers to strategize the best tactics to improve retention rates.

Customer retention 136

Customer retention Interactive Voice Response Telecommunications Wireless 136

Pointillist

SEPTEMBER 28, 2021

Contact centers often apply speech and text analytics tools to analyze interactions through their IVR, chat and call systems. However, these analytics solutions are typically restricted to contact center-specific channels. Compound enough poor quality interactions together and you may put customers at risk for churn.

Contact Center 40

Contact Center Self service Metrics Analytics 40

AWS Machine Learning

AUGUST 11, 2022

This post shows you how to use an integrated solution with Amazon Lookout for Metrics and Amazon Kinesis Data Firehose to break these barriers by quickly and easily ingesting streaming data, and subsequently detecting anomalies in the key performance indicators of your interest. You don’t need ML experience to use Lookout for Metrics.

Metrics 70

Metrics APIs Scripts Wireless 70

JustCall

APRIL 13, 2020

Home wireless networks may not be safe from hacking threats. Optimize Website User Experience with CTAs, Web Analytics and Chatbots. Use Google Analytics for this. Use Call Monitoring and Analytics . Hold your remote sales reps accountable by tracking their performance through Analytics and Call Monitoring.

Sales 98

Sales CRM Analytics Chatbots 98

Vistio

JULY 11, 2022

Again, that international theme, wireless, local loop, data access and voice for companies in places like India and Bangladesh and Ghana and Cameroon. An example would be machine translation or AI that offers partial automation with human validation to achieve translation quality, and also things like predictive analytics. I love that.

Technology 52

Technology Self service Contact Center Analytics 52

JustCall

MAY 28, 2020

A cloud-based phone system runs on wireless connections. Agents can also easily take notes while on call or read out call scripts. With Sales scripts, disposition codes, notes, call logging, and monitoring as the available features, predictive dialer acts as a reliable sidekick for your agents. Call Analytics.

virtual call center 52

virtual call center Call Center Interactive Voice Response CRM 52