Analytics Interactive Voice Response Scripts Wireless 
TechSee
JANUARY 7, 2020
When Verizon restructured its operation in April 2019, one of its first actions was to merge its wireless and wireline customer loyalty programs in order to expand reward possibilities for customers. Customer analytics and insight tools predict customer behavior, enabling providers to strategize the best tactics to improve retention rates.
Callminer
AUGUST 1, 2017
Our solution, VIA Contact Centre, is actually an adapted form of Skype for Business that offers added benefits to the contact center like call recording, smart agent selection, and interactive voice response – the latter is particularly useful as it negates the need for switchboards entirely. Bill Dettering.
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Pointillist
SEPTEMBER 28, 2021
Compound enough poor quality interactions together and you may put customers at risk for churn. Contact centers often apply speech and text analytics tools to analyze interactions through their IVR, chat and call systems. However, these analytics solutions are typically restricted to contact center-specific channels.
Vistio
JULY 11, 2022
Again, that international theme, wireless, local loop, data access and voice for companies in places like India and Bangladesh and Ghana and Cameroon. An example would be machine translation or AI that offers partial automation with human validation to achieve translation quality, and also things like predictive analytics.
JustCall
MAY 28, 2020
A cloud-based phone system runs on wireless connections. Agents can also easily take notes while on call or read out call scripts. With Sales scripts, disposition codes, notes, call logging, and monitoring as the available features, predictive dialer acts as a reliable sidekick for your agents. IVR or Interactive Voice Response.
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