Customer Success Operations 101: Drive Productivity with Purpose, People, and Process
ChurnZero
JUNE 12, 2020
Today, you’d be hard-pressed to find a high-velocity Sales, Marketing, or Product team without a designated operations function. If you replied, “Sales Ops or Marketing Ops,” you’re not prioritizing the customer, because post-sale customer needs will always come second to generating leads and sales team efficiency.
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