JustCall

MARCH 9, 2023

While your call agents strive for favorable first-call resolution metrics, your business should focus on providing them with the right customer contact center software that lets them do their job well. What are Contact Center Software Solutions?

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

Nicereply

NOVEMBER 16, 2022

Most feedback tools also allow you to track and analyze your customer feedback using built-in reporting and analytics. Analytics tool to see the big picture clearly. Getting comfortable around a powerful data analytics tool can feel intimidating. Many support ticketing tools have built in analytics, such as Zendesk Explore.

Management 98

Management Analytics Feedback Surveys 98

Cisco - Contact Center

AUGUST 3, 2020

Webex Contact Center is built on the unique Webex Platform for Contact Center. This multi-tenant approach benefits Cisco Contact Center customers in two ways. Webex Contact Center provided a quick and easy way to handle the call volume coming in, and keep track of trends so we could forecast and plan accordingly.

Contact Center 124

Contact Center Technology contact center solutions Virtual Agent 124

JustCall

APRIL 12, 2023

Native conversation intelligence platform and call analytics to ramp up agent performance Agent performance & coaching: Call monitoring and performance evaluation. Useful features Call Routing Call Recording Call Management Blended Call Center Call Logging, Virtual Call Center, Call Reporting , etc.

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

Cisco - Contact Center

JANUARY 27, 2020

Webex Contact Center Enterprise is available globally in Cisco data centers across North America, Europe, Australia, and Asia. It is a unique SaaS offering that is part multi-instance running in Cisco data centers with multi-tenant components on the public cloud. Cloud-Powering our On-Premises Portfolio. What’s Next?

Contact Center 94

Contact Center contact center solutions Enterprise Cloud contact 94

aircall

FEBRUARY 1, 2021

If you have an on-site call center, it’s easy enough to hang posters around your facility that promote your messages. If you have a virtual call center, or you use remote or distributed teams, use multiple communication channels over time to spread the word. . Use metrics and KPIs to evaluate progress on goals.

Best practices 62

Best practices Sales Call Center Coaching 62

aircall

AUGUST 29, 2022

Key takeaway: Productivity can’t be measured with just one metric. So how do you measure call center agent productivity? Here’s a quick list of call center metrics to keep in mind when identifying how to measure agent productivity. First Call/Contact Resolution Rate (FCR). Missed-Call Rate.

Call Center 118

Call Center virtual call center call center software Self service 118