Comm100

APRIL 2, 2024

Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. A higher CSAT score not only reflects happier customers but also drives loyalty, positive word-of-mouth, and increased revenue potential.

Wait times 89

Wait times Feedback CRM Surveys 89

NobelBiz

NOVEMBER 13, 2023

Comprehensive CX Metrics That Matter Net Promoter Score (NPS) The Net Promoter Score (NPS) is an inbound Key Performance Indicator that assesses your customer happiness. Identify which metric is needed to measure success, identify the sources from which the information will come, and define the goal of the strategy.

Customer Experience 111

Customer Experience Contact Center Call Center Revenue potential 111

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. My focus on enhancing the event experience is reflected in our adoption of Oracle’s technology, aimed at making every visit unforgettable.

Entertainment 52

Entertainment Finance Consulting Consulting 52

NobelBiz

JULY 25, 2023

Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services. What is Interaction Analytics?

Analytics 98

Analytics Call Center Scripts Contact center software 98

Amity

DECEMBER 5, 2018

What I mean by that is, if you look at the traditional sales funnel it stops at Closed Won, but in SaaS 75% of your revenue potential comes after the initial sale. My role at Winning by Design really combines all my years of experience working with CEO’s and on the front lines growing technology companies.

SaaS 84

SaaS Consulting Consulting Coaching 84

Connect

MAY 25, 2023

Against a backdrop of increasing economic uncertainty and rising competition, business leaders must leverage technology to gain and maintain a competitive advantage to attract and retain customers and employees. The ability to use these journey-based metrics can capture the value customers expect and the KPIs that drive the business.

Technology 65

Technology Self service Revenue potential Analytics 65

SmartKarrot

APRIL 24, 2020

In the present times, when SaaS industries are dominated by digital and technology-focused roles, it is interesting to find relationship management focused job. In a nutshell, the client success manager handles the clients’ success for your company and tracks the churn metrics to reduce the business headwinds.

Management 11

Management SaaS Accountability Customer retention 11