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Unlock growth potential with Totango revenue intelligence integrations

Totango

These touchpoints are key for driving positive customer outcomes and unlocking new revenue potential—which makes connecting revenue intelligence platforms, like Gong and Chorus, directly into Totango critical to accelerate the path to success for customers, relieving what would be an otherwise time-consuming and difficult burden.

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Unlocking the Value of Customer Experience: A Guide to Measuring CX ROI

NobelBiz

Improve your data quality and assessments by reviewing and adjusting various analytics, testing, and measuring activities. This results in increased customer retention and higher revenue potential. Understand your “threats” and create an effective process to detect the red flags and reduce the threats.

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Boost Stadiums with Oracle EPM: Elevate Fan Experience and Ops

CSM Magazine

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. My focus on enhancing the event experience is reflected in our adoption of Oracle’s technology, aimed at making every visit unforgettable.

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DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report

DMG Consulting

Poised for rapid growth and success, untapped revenue potential in the tens of billions. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. billion (excluding carrier revenue) as of the end of 2016. 11/30/2017.

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A Comprehensive Guide to Customer Interaction Analytics

NobelBiz

Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services. What is Interaction Analytics?

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3 Things That Happen When You Level up Your Customer Strategy from Mystery Shopping to a CX Program

inmoment

Even though mystery shopping was once the standard approach to assessing service, new technology proves itself to be more effective and more reliable. InMoment’s latest white paper, “ Why a Customer Experience Program is More Powerful Than Mystery Shopping ,” details what intelligent technology can do that mystery shopping simply cannot. .

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Cloud Contact Center Solutions Continue Upward Trajectory

DMG Consulting

As of the end of 2016, DMG estimates that the revenue size of the cloud-based contact center infrastructure market (excluding carrier revenue) was at least $2.8 percent of total contact center seats, the revenue potential for the cloud-based contact center infrastructure market is in the tens of billions.