Quality Contact Solutions

AUGUST 9, 2022

Telemarketing Laws: The Good, Bad, and Ugly. Compliance Checklist for Outbound Telemarketing. Did you know that each time a consumer answers your call, it signals to telecom providers and call analytics algorithms that your call is a trusted one ? How STIR/SHAKEN Authentication Works & Why Should Call Centers Care?

Call Center 98

Call Center Telemarketing B2C B2B 98

NobelBiz

APRIL 23, 2024

this is governed by the Fair Debt Collection Practices Act (FDCPA), which sets guidelines on how collectors can conduct themselves, the times and methods by which they can contact debtors, and the actions they are prohibited from taking. In the U.S.,

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

NobelBiz

MAY 7, 2024

(Predictive, Progressive, Preview, and Auto Preview) Use Cases Outbound calling – middle ground between efficiency gained by making outbound calls automatically and compliance with governing rules and regulations in the industry. Industry agnostic, but popular and very necessary in Collections, Telemarketing, Lead gen.

Call Center 59

Call Center Interactive Voice Response Wait times Telemarketing 59

Calltools

JUNE 23, 2021

Requiring telemarketers to include an automated “opt-out” message at the beginning of all calls. Once a number gets added to the DNC list, telemarketers have 31 days to remove the number from their lead sheets and stop calling it. Initially, adding a number to the DNC list prevented telemarketers from calling it for five years.

Call Center 52

Call Center Telemarketing Interactive Voice Response Government 52

Balto

AUGUST 29, 2023

Since its existence, there haven’t been any rules or regulations that govern contact center common practices. The act set rules and regulations that tackled concerns related to unsolicited telemarketing practices. Using speech analytics solutions, you’ll be able to automatically record, transcribe, and score calls.

Call Center 52

Call Center Interactive Voice Response Telemarketing Contact Center 52

aircall

AUGUST 18, 2021

Call center analytics that keeps track of wait times, missed call rate, call volume, and more. Especially in the financial sector like banks and insurance companies, where the government and private entities require call recording. The government has empowered the U.S. Live call monitoring to boost call quality assurance.

Coaching 71

Coaching Government Abandon rate Call Center 71

NobelBiz

JUNE 5, 2023

It offers various dialing methods that can be successfully deployed in multiple scenarios becoming increasingly popular (and even necessary) in Collections, Telemarketing, Lead generation, and many other sensitive niches. Inbound lead generation includes blogging, SEO, social media, PPC.

Call Center 52

Call Center Scripts CRM Contact Center 52