The Northridge Group

AUGUST 23, 2022

Quality Monitoring needs vary by industry, but one industry with very specific and complex Quality Monitoring needs is the healthcare industry. Healthcare Quality Monitoring. Data analytics allow us to assess how the internal associates are performing benchmarked against the performance of the outsourcing partner’s associates.

Healthcare 120

Healthcare Contact Center outsourcing contact center associations 120

The GLOBO Blog

JUNE 22, 2017

The platform delivers real-time service level data, usage metrics, predictive analytics, trend analysis and population data. GLOBO is a B2B communication platform provider, specializing in translation and interpretation technology, services, data and insights.

Average Handle Time 75

Average Handle Time Government Healthcare Contact Center 75

Call Experts

APRIL 7, 2022

An Answering Service can provide many benefits to your HR department or team. It can monitor employee interactions, gather analytics based on reporting, and improve your HR department’s service goals. A well-defined HR team or department can improve the effectiveness of its service levels. .

Answering services 52

Answering services Morale Self service Healthcare 52

JustCall

JANUARY 18, 2023

BPO is useful for a wide range of companies and services and there are many different types of bpo call center offices. Healthcare. Business services. Most of the time, providers are also in charge of keeping track of the staff’s performance and progress and service level agreements ( SLAs ) for the work being done.

Call Center 52

Call Center Business Process Outsourcing outsourcing Telemarketing 52

Hodusoft

JANUARY 18, 2023

Top 10 Best Healthcare Call Center Software for 2023. As the demand for healthcare services continues to grow, it’s becoming increasingly important for healthcare providers to find ways to offer high-quality care while also being efficient and cost-effective.

call center software 52

call center software Healthcare Call Center Interactive Voice Response 52

Customer Guru

JANUARY 3, 2018

” He also shares some insights on the need of and the way for every organization in the healthcare industry to become customer-centric. How did the transition from a gold medalist in Computer Science engineering into a healthcare leader happen? The gaps in service standards were huge.

Customer centricity 95

Customer centricity Healthcare Management Feedback 95