ChurnZero

AUGUST 14, 2020

Customer Relationship Management (CRM) Software. What is a CRM? CRMs primarily function as a relationship information database. Since buyers typically follow a uniform purchasing journey, CRMs are ideal for managing a sales pipeline. (If Customer Support/Service or IT Operations. Product Analytics Software.

CRM 87

CRM Finance Upselling Accountability 87

CSM Magazine

JUNE 12, 2023

Contact center fraud occurs when malicious actors deceive contact center agents or manipulate self-service channels to gain unauthorized access to sensitive information, manipulate accounts or commit other illicit activities. These tools analyze historical data to predict and detect fraudulent activities.

Contact Center 52

Contact Center Engineering Education Banking 52

SharpenCX

JUNE 29, 2021

And, automation and self-service tools are even more of a priority for customer service business leaders in a post-covid world. Use speech analytics to search through transcribed calls and identify exactly how your best agents turn a difficult call into a good customer outcome. .

Customer Service 67

Customer Service Coaching Call Center call center software 67