HGS

MAY 22, 2018

3 Ways Healthcare Engagement Models Differ from Other Industries. Austin Ridgeway, Director, HGS Healthcare. Over the past couple of years, there has been a lot of industry buzz about what retail can teach healthcare about engagement strategies.

Healthcare 100

Healthcare B2C Government Analytics 100

Vcaretec

JUNE 6, 2022

When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. As a leader in outsourced customer service solutions, the customer care specialists at Vcare voted on fifty of the top thought leaders in our space.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

NobelBiz

JUNE 26, 2023

Key Components of Call Center Infrastructure Even among the industry professionals themselves, few are those that truly understand the complexity of building a competitive call center infrastructure. With more than 20 years of industry experience, we back our products and services with a deep understanding of the call center landscape.

Call Center 52

Call Center Interactive Voice Response call center software CRM 52

Noble Systems

APRIL 21, 2020

In the face of this pandemic, they are being taxed to the limit as employers scramble to protect them, while continuing to provide quality service to customers and preserve their bottom line. Most contact centers have already adopted a customer-first mindset. Let this understanding come across in interactions with customers.

Call Center 68

Call Center Schedule adherence Contact Center Gamification 68

CSM Magazine

AUGUST 14, 2020

In today’s irregular world you need to make sure your customers are loyal to your brand. Anastasia Tatsenko, Head of Sales and Customer Success at NetHunt CRM explains. In the regular world, obtaining customer loyalty is an important goal for any business to achieve. To retain customers, you need to focus on them.

CRM 85

CRM Customer retention Feedback Sales 85

OctopusTech

SEPTEMBER 29, 2022

A customer service tool also provides a knowledge base to users, handles inbound and outbound communications, come up with analytics dashboards, and integrates with various automation software. Many platforms provide solutions based on industry, compatibility, usage, features, and scale of business. Integrated CRM.

Customer Service 62

Customer Service CRM Self service Analytics 62

JustCall

APRIL 27, 2020

despite its strong and adept team, was losing its customers to bigger firms in the area. Few companies in the industry were using cloud-based phone systems. Meanwhile, concerns about claims on healthcare and travel insurance were also rising. Developing a customer-centric contact strategy was the main goal.

Interactive Voice Response 86

Interactive Voice Response CRM Average Handle Time Sales 86