CustomerSuccessBox

JULY 22, 2022

In addition to highlighting the critical touch points from the CX, SaaS, and customer success perspectives, this blog will concentrate on best practices to assist you in optimizing them so you can quickly realize all the benefits. Additional Resource: 7 ways to optimize customer journey map. Customer Touchpoint Mapping.

SaaS 52

SaaS Journey mapping Self service Upselling 52

ChurnZero

JANUARY 4, 2024

New technologies, best practices, and strategies, combined with an industry-wide drive for sustainable, profitable growth, have made CS teams the revenue-building stars of every SaaS organization. “I’m calling it now,” says CS management coach Ryan Johansen. This all begins in 2024.”

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

CustomerSuccessBox

FEBRUARY 23, 2022

You’ve made the decision to start a Customer Success department at your B2B SaaS company. How do you know where your consumers are right now in their journey? You do if you have a client journey map. It’s vital to have the map in place so you can figure out when and how to create a CS roadmap.

Journey mapping 52

Journey mapping SaaS Upselling Accountability 52

Babelforce

NOVEMBER 30, 2022

Call Center Analytics. Call center analytics are data-driven metrics that illuminate call center performance and inform future planning and improvements. This is distinct from SaaS, which is more likely to be billed flexibly than ASP software. Call center coaching. Customer Journey Map (CJM). Conformance.

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52

JustCall

MARCH 8, 2023

Annette Franz Founder and CEO, CX Journey Inc. Annette Franz is a renowned customer experience thought leader, consultant, coach, and author with over 30 years of experience in the industry. Here are 11 trailblazing women in CX you should start following in 2023: 1. Follow Jeanne on LinkedIn 6. Follow Sue on LinkedIn 7.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52

Netomi

JANUARY 5, 2022

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Dennis Wakabayashi.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

JustCall

FEBRUARY 13, 2023

Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. Provides onboarding features like employee coaching tools and an employee directory. Monitor, whisper, or barge – Monitor live agent calls and provide help through whispers or by joining the call in real-time.

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52