NobelBiz

MAY 28, 2024

For instance, agents can capitalize on inbound calls to upsell or cross-sell products and services. Related Article 8 Ways To Reduce Call Center Attrition Rate Interactive Voice Response (IVR) IVR systems can help manage inbound call traffic by allowing customers to self-serve for routine inquiries.

Call Center 52

Call Center Interactive Voice Response Outbound sales Scripts 52

EPIC Connections

SEPTEMBER 10, 2018

Your industry needs, your business needs, and your operations are extremely unique, making no two cloud contact center solutions alike. The implementation process is a metamorphosis that takes a cloud contact center technology platform and transforms it into the right solution for your company. Analytics and reports.

Cloud contact 33

Cloud contact Contact Center Call flow Best practices 33

Talkdesk

MARCH 12, 2021

Talkdesk is an enterprise cloud contact center as a service (CCaaS) solution provider empowering companies to deliver customer experience excellence and top-notch quality of service (QoS). It reduces the call centers average cost per case and improves upsell opportunities. Speech Analytics.

Call flow 91

Call flow Abandon rate Contact Center industry standards 91

AWS Machine Learning

NOVEMBER 15, 2023

Principal is conducting enterprise-scale near-real-time analytics to deliver a seamless and hyper-personalized omnichannel customer experience on their mission to make financial security accessible for all. They are processing data across channels, including recorded contact center interactions, emails, chat and other digital channels.

Analytics 108

Analytics Interactive Voice Response Average Handle Time Contact Center 108

VocalCom

APRIL 9, 2018

Understanding your customers’ behavior is critical to identifying opportunities for upselling and cross-selling. Use text analytics to offer superior service. When AI technology includes a text analytics tool, companies can understand which customer issues need to be addressed most urgently.

Customer Service 48

Customer Service Self service Contact center software Chatbots 48

Fonolo

FEBRUARY 2, 2023

It’s as simple as setting up an automated call-back offer in your interactive voice response (IVR). For example, agent might receive pop-ups on their screen with recommendations on how to upsell the customer or legal topics to avoid. Callers who opt in can go about their day while their place in queue is saved.

Call Center 140

Call Center Interactive Voice Response First call resolution Self service 140

Babelforce

NOVEMBER 30, 2022

Do you know your DTMF IVRs from your ACDs? Working with contact centers around the world, we know that better than anyone!). Average time to Abandon is a contact center KPI which shows the average amount of time a caller will wait on hold before they disconnect. This does not include time spent navigating an IVR system.

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52