Bridging the Gap: Why Businesses Need a Cloud Contact Center Solution
3CLogic
DECEMBER 1, 2022
The Gap Between Systems of Record and Enterprise Phone Systems. While it’s clear that voice as a communication channel is not going anywhere, the need to modernize legacy phone systems is growing. Of the respondents surveyed: 28% want to record and store calls on demand. 23% need the ability to automatically log calls.
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