aircall

JANUARY 27, 2021

With so many people needing to work remotely, you may be wondering how to start a virtual call center , and if so, how to do it right. Many companies are following the trend by switching their on-site call center to a totally virtual call center. What Is a Virtual Call Center?

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JustCall

OCTOBER 19, 2023

In this guide, we will dive deep into the most pressing challenges of tracking your remote worker’s calls and ensuring quality support. Top-6 Challenges in Virtual Call Center Management Virtual call center management is only possible if the contact manager is able to juggle multiple tasks and team members at once.

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aircall

AUGUST 29, 2022

Some tips for better self-service: Create a FAQ page or a knowledge base for the most common questions . Virtual call centers are a far cry from traditional call centers. Find the best call center software to empower your agents so they can perform their best every single day.

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Nicereply

NOVEMBER 16, 2022

This includes purely support-focused tools —like your ticketing software—as well as other productivity tools that will help you be better at your job. Most feedback tools also allow you to track and analyze your customer feedback using built-in reporting and analytics. Knowledge base software (for customers and agents).

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JustCall

APRIL 23, 2024

We’re sure you’ve been on the other end of such calls yourself. A mechanism where AI can pull up customer information and even content from your knowledge base can make the difference. Look for a dialer with detailed analytics for campaigns, teams, and individual reps.

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ViiBE Blog

MAY 13, 2021

Call center technology refers to these different software and hardware tools used to run a call center. Management systems keep track of call volume, route incoming calls, and perform data analytics in real-time. Which software is used in call centers? Virtual Call Center.

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aircall

FEBRUARY 1, 2021

Then, develop ways for sales representatives to access sales training materials, such as a knowledge base. Be sure to update your knowledge base often. . If you have an on-site call center, it’s easy enough to hang posters around your facility that promote your messages. Incorporate soft skills training.

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