NobelBiz
FEBRUARY 27, 2024
Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly. A well-calibrated IVR system is the cornerstone for intelligent contact center automation.
VHT
SEPTEMBER 13, 2018
Spotify, for example, has garnered millions of fans with their music recommendation algorithms that curate Discover Weekly playlists calibrated to individual listeners’ preferences. They site a European telecommunications company that switched to an episode approach for debt collection and decreased bad debt by half.
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Robert Davis
APRIL 5, 2018
Unlike the heavy-handed sales tactics of the past, elite outbound vendors today employ modern telemarketing programs that leverage predictive analytics and buyer intent data to identify the right offer at the right time, which is delivered by well-trained telesales agents who provide a white-glove experience.
Robert C. Davis and Associates
APRIL 5, 2018
Unlike the heavy-handed sales tactics of the past, elite outbound vendors today employ modern telemarketing programs that leverage predictive analytics and buyer intent data to identify the right offer at the right time, which is delivered by well-trained telesales agents who provide a white-glove experience.
Callminer
AUGUST 1, 2017
With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. He is the author and editor of bloggeek.me , which focuses on the ecosystem and business opportunities around WebRTC and telecommunications. Tsahi Levent-Levi is an Independent Analyst and Consultant for WebRTC.
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