AWS Machine Learning

DECEMBER 12, 2023

Vodafone is transitioning from a telecommunications company (telco) to a technology company (TechCo) by 2025, with objectives of innovating faster, reducing costs, improving security, and simplifying operations. Thousands of engineers are being onboarded to contribute to this transition. Why is machine learning important to Vodafone?

Telecommunications 104

Telecommunications Engineering Chatbots CRM 104

Contact Center Pipeline

NOVEMBER 11, 2021

Interconnect companies sold premise-based telecommunications systems to businesses and hooked them up to the Bell System operating companies. I have grown up (personally and professionally) over the past 30-plus years working in the call/contact center business. This was […].

Telecommunications 298

Telecommunications Contact Center Personalization Analytics 298

Uniphore

SEPTEMBER 22, 2021

Interaction analytics takes unstructured data from customer interactions across multiple channels and harnesses it to let you understand the true voice of the customer. How can you distinguish between a product that offers a few basic speech analytics capabilities and a robust AI-powered interaction analytics solution?

Analytics 40

Analytics Telecommunications Contact Center Healthcare 40

Spearline

JUNE 13, 2019

Voice analytics promises to measure customer emotion in each call, differentiating between happy, frustrated and other customer moods. Voice analytics can also alert management to what is not being said. Spearline is the leading network intelligence company in the telecommunications industry.

Analytics 40

Analytics Telecommunications Big data Customer emotions 40

VirtualPBX

MARCH 7, 2024

One such cornerstone is the Public Switched Telephone Network (PSTN), which has long served as the backbone of global telecommunications. It comprises a vast network of copper wires, fiber-optic cables, microwave transmission links, cellular networks, and satellites, managed by telecommunications companies.

voip 59

voip Telecommunications Wireless CRM 59

VirtualPBX

FEBRUARY 1, 2024

In the rapidly advancing era of high-speed internet, fiber optics, and cutting-edge telecommunications technologies, it’s easy to overlook the humble yet remarkably resilient POTS line. These features empower businesses to enhance their communication capabilities and provide a seamless experience for customers and employees alike.

Telecommunications 52

Telecommunications voip Technology Analytics 52

Stratifyd

JUNE 13, 2019

O’Dell shared some interesting insights about consumers and brand loyalty when it comes to the world of telecommunications. CX in the World of Telecommunications. To learn more about how Stratifyd can help telecom companies dial into customer analytics, click here. I feel lost just trying to take a picture.

Telecommunications 40

Telecommunications industry standards Feedback Engineering 40

VirtualPBX

MARCH 7, 2024

One such cornerstone is the Public Switched Telephone Network (PSTN), which has long served as the backbone of global telecommunications. It comprises a vast network of copper wires, fiber-optic cables, microwave transmission links, cellular networks, and satellites, managed by telecommunications companies.

voip 52

voip Telecommunications Wireless CRM 52

PeopleMetrics

JULY 31, 2018

Enter text analytics. Machines (Text Analytics). All sophisticated VoC software platforms will have a text analytics module available. Let’s dig into the value that text analytics provides. Then text analytics organizes all topics in a visual display, often in the form of a word cloud. Still need convincing?

Analytics 79

Analytics Telecommunications Wireless Feedback 79

Pointillist

MARCH 20, 2020

Over the past few years, CX leaders have adopted customer journey analytics to connect the dots between customer behavior and the KPIs by which businesses are measured. So, how are leading enterprises using customer journey analytics in the real world? Let’s dive into the first category of these customer journey analytics examples.

Analytics 70

Analytics Upselling Interactive Voice Response Banking 70

Clarabridge

SEPTEMBER 27, 2017

See, what happens when you use Omni-channel analytics is that you get out ahead of what the customer wants, allowing you to design experiences specific to them. Most companies keep social media and customer analytics boxed away, but fail to realize that Omni-channel analytics should filter throughout the entire organization.

Analytics 40

Analytics Telecommunications Advertising Customer centricity 40

NobelBiz

NOVEMBER 23, 2021

Call center analytics helps you to gather and evaluate every bit of relevant information to your campaigns. Discover our complete article on how to successfully navigate your call center analytics, and how it can grow your business intelligence. The post Call Center Analytics : How To Take Your Business Intelligence To The Next Level?

Call Center 52

Call Center Analytics contact center solutions Contact center software 52

NobelBiz

NOVEMBER 23, 2021

Call center analytics helps you to gather and evaluate every bit of relevant information to your campaigns. Discover our complete article on how to successfully navigate your call center analytics, and how it can grow your business intelligence.

Call Center 52

Call Center Analytics contact center solutions Contact center software 52

PeopleMetrics

DECEMBER 1, 2021

Their secret sauce is creating high-value customer panels, ga thering regular feedback and applying proprietary qualitative and quantitative analytical techniques to distill what is most important. Together, we bring a combined VoC and research solution for these high-value audiences. CLV is a KPI everyone needs to track!).

B2C 118

B2C Telecommunications B2B Banking 118

The Northridge Group

MARCH 21, 2022

Authored by Daniel Fenton , Director, Enterprise Accounts and Molly Clark , Senior Director, Operational Analytics. The Cellular Telecommunications Industry Association (CTIA) reports that, in 2019, America’s wireless industry contributed $690.5 Leveraging data analytics to improve FCR rates is critical for achieving this objective.

Wireless 110

Wireless Analytics Average Handle Time Contact Center 110

Fonolo

FEBRUARY 21, 2023

And SIP trunking is super-flexible; it makes it easy for contact centers to add advanced features like speech analytics, Web Call-Backs (formerly Visual IVR), and conversation scheduling from third-party vendors. The Public Switched Telephone Network (PSTN) provides infrastructure and services for public telecommunication.

Interactive Voice Response 142

Interactive Voice Response voip Contact Center Telecommunications 142

TechSee

JANUARY 7, 2020

With the telecommunications industry at saturation point, and with services largely commoditized, providers suffer from exceptionally high rates of churn. Customer analytics and insight tools predict customer behavior, enabling providers to strategize the best tactics to improve retention rates. Advanced technologies.

Customer retention 136

Customer retention Interactive Voice Response Telecommunications Wireless 136

TechSee

FEBRUARY 1, 2021

AI applications trending in the telecommunications industry use advanced algorithms to look for patterns within the data, enabling telecoms to both detect and predict network anomalies, and allowing operators to proactively fix problems before customers are negatively impacted. Predictive maintenance.

Telecommunications 107

Telecommunications Chatbots Big data Average Handle Time 107

Hodusoft

FEBRUARY 6, 2024

The event mainly focuses on showcasing the latest innovations, products, and services in areas such as Telecommunications, Cybersecurity, Unified Communications, Cloud Computing, Artificial Intelligence, and more. This year, the event will be taking place from the 13 th to 15 th February in Fort Lauderdale, Florida.

Telecommunications 52

Telecommunications Analytics Customer centricity CRM 52

Spearline

NOVEMBER 11, 2021

Our analytics facilitate the identification and root cause analysis of issues, and our reports allow you to benchmark the performance of your telecoms network. About us Spearline is the leading network intelligence company in the telecommunications industry. Please send us a brief message and we will be in touch with you shortly.

Telecommunications 98

Telecommunications Entertainment voip Enterprise 98

Hodusoft

APRIL 24, 2024

A Comprehensive Guide on ISDN Even if you aren’t that well-versed with telecommunication lexicon, you still might have come across a term—ISDN, which is the abbreviation for Integrated Services Digital Network. In the 80s, ISDN brought a revolutionary change in the field of telecommunications.

voip 52

voip Wireless Telecommunications Technology 52

Spearline

OCTOBER 21, 2021

Telecommunications problems Networks are complex. When things go wrong in the world of telecommunications they get investigated. Analytics support the root-cause analysis of issues. They’ve become more complicated as voice, video, and data compete for the same resources. Energized teams assemble like crime scene investigators.

Telecommunications 113

Telecommunications Benchmark Engineering Feedback 113

Spearline

MARCH 1, 2022

In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio. Spearline is the leading network intelligence company in the telecommunications industry. New to Spearline?

Interactive Voice Response 111

Interactive Voice Response Telecommunications Call flow Banking 111

JustCall

NOVEMBER 24, 2022

The Technology Fast 500 is an award program recognizing 500 of the most innovative, fastest-growing companies in North America across the technology, media, telecommunications, life sciences, fintech, and energy tech sectors. “We We take pride in powering the productive workflows of sales and support agents across the globe.

SaaS 98

SaaS Technology Telecommunications Coaching 98

Hodusoft

FEBRUARY 16, 2024

Real-Time Analytics: With the real-time analytics feature, ITSPs can get instant and actionable insights into call data, performance metrics, and other activities. This allows companies to make data-driven decisions and swiftly adapt to changing telecommunication demands.

Customer Experience 52

Customer Experience Management Interactive Voice Response Telecommunications 52

Spearline

MAY 10, 2021

As shown in Fig 1, from the data compiled by Call Centre Helper ’s 2020 Autumn whitepaper survey “ What Contact Centers Are Doing Right Now ”, a vast majority of contact center professionals (84.1%) believe that the take-up of speech analytics will also continue to grow over the next five to ten years.

Telecommunications 98

Telecommunications Contact Center Analytics Chatbots 98

Spearline

JANUARY 18, 2022

Managing multiple telco vendors Organizations, especially large multinationals and unified communication providers, tend to have complex telecommunications networks. Reporting and analytics Spearline’s Voice Assure In-country testing service is built on the premise that proactive management is always better than reactive management.

Management 98

Management Benchmark Telecommunications Analytics 98

Call Experts

APRIL 8, 2024

We rely heavily on these essential services, from electricity and water to telecommunications and internet services. Data-Driven Insights Modern call center technology provides valuable analytics and reporting capabilities. Streamline Operations and Never Miss Another Call with a Contact Center for Utilities.

Contact Center 52

Contact Center Customer Service Self service Call Center 52

Spearline

APRIL 29, 2021

As a primary contact, the CE Manager provides guidance on best practices, assists you with the reporting and analytics that identify issues and trends, and help you address key pain points. "Our Spearline is the telecommunication industry’s leading network intelligence company. CE Managers are at your service for any queries.

Management 95

Management Telecommunications Customer centricity Analytics 95

PeopleMetrics

JULY 17, 2018

Consider a telecommunications company whose business model is signing up customers for a one-year contract for various wireless services. In this example, VoC would reveal negative customer sentiment immediately, allowing the telecommunications company to course-correct. Market Research vs. VoC. Different Purpose, Different Audience.

Telecommunications 210

Telecommunications Wireless Surveys Feedback 210

NobelBiz

FEBRUARY 27, 2024

Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly. By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction.

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

Spearline

OCTOBER 5, 2021

In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio. Monitor the performance of your entire telecommunications infrastructure and benchmark your performance against others in your industry using our advanced reporting features.

Interactive Voice Response 97

Interactive Voice Response Telecommunications Call Logging Call flow 97

TechSee

MARCH 7, 2023

She combines expertise in operations management, finance, customer operations, strategy development and execution, complex problem solving, and large organization leadership with complex negotiation, analytical, and interpersonal skills.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

NobelBiz

AUGUST 22, 2023

In the context of telecommunications, cost efficiency is a pivotal consideration, and NobelBiz takes this aspect to new heights by implementing an ingenious system. By upgrading your telecommunication system, you demonstrate a commitment to staying at the forefront of technology.

voip 98

voip Telecommunications Contact Center Contact center software 98

Spearline

JUNE 1, 2021

However, advancements in artificial intelligence have paved the way for better analytics for calls coming into businesses. Systems, such as the one provided by Spearline, measure audio quality using the ITU (International Telecommunication Union) and standard PESQ (Perceptual Evaluation of Speech Quality).

Contact Center 98

Contact Center Telecommunications industry standards Analytics 98

Quality Contact Solutions

MARCH 25, 2021

Langenberg ’ s experience spans more than twenty years in the telecommunications , o utsource telemarketing, and contact center industries.

Telemarketing 98

Telemarketing outsourcing Management B2C 98

Hodusoft

APRIL 19, 2022

Technology in the telecommunication industry is the bedrock for most businesses. Moreover, advanced technology such as IoT, AI/ML, data analytics, Cloud and microservices, and edge computing are not behind in the race. Additionally, AI automation and data analytics has also become essential features for the PBX system. .

Telecommunications 52

Telecommunications voip Analytics Technology 52