CustomerSuccessBox

MAY 6, 2021

From the last couple of weeks, we’ve been writing about the importance of customer retention , key metrics to track and how Customer Success can help you drive retention, and whether your organization is ready to implement Customer success software. . Steps to implementing Customer Retention Software.

Customer retention 52

Customer retention SaaS Calibration Analytics 52

CustomerSuccessBox

MARCH 28, 2022

Most SaaS firms see Customer Success as a necessary evil. Customers buy your product to achieve their goals. It is the responsibility of the customer success team to ensure that a customer makes a repeat purchase. So, customer success is the ‘growth hack’ that your SaaS firm is looking for!

Calibration 52

Calibration SaaS Customer retention Construction 52

JustCall

NOVEMBER 24, 2022

Interpersonal Skills: Correspondence with customers, both oral and written, forms a large part of an Account Manager’s job Project management skills: As an AE, you should be well-equipped to handle a single large or multiple client projects simultaneously. The money rarely stops at sales conversions, especially in SaaS.

Accountability 52

Accountability Calibration Sales B2B 52

ClearAction

MAY 29, 2016

When CRM (sometimes equated with customer experience management ) came on the scene in the mid-90s, Service departments evolved from cost containment to revenue mandates, facilitating up-selling and cross-selling as customer retention tactics. Sixth, coordinate all managers of customer experience efforts across the company.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67