Jon Arnold

OCTOBER 16, 2020

What began as an exploration of contact center reporting, soon became a bigger exercise in the ever-expanding world of Big Data, and that has inevitably taken me into the adjacent galaxy of BI – business intelligence. The cloud has changed everything, and that brings us to Big Data. The mind boggles.

Big data 98

Big data Contact Center Analytics Metrics 98

Callminer

NOVEMBER 6, 2019

Big data is getting bigger with each passing year, but making sense of trends hidden deep in the heap of 1s and 0s is more confounding than ever. As metrics pile up, you may find yourself wondering which data points matter and in what ways they relate to your business’s interests. Data Preparation.

Big data 140

Big data Analytics Metrics Sales 140

Lumoa

SEPTEMBER 30, 2022

The fact that consumers have a wider range of alternatives (and are willing to exercise them) means that the relationship between banks and their customers has become more vulnerable than ever before. Improving Products and Services Through Big Data. Adapting Customer Service in Real-Time.

Banking 94

Banking Customer Experience Big data Chatbots 94

AWS Machine Learning

JANUARY 26, 2024

Some risks may be acceptable to your business, and a threat modeling exercise can help your company identify what your acceptable risk appetite is. He is passionate about building secure and scalable AI/ML and big data solutions to help enterprise customers with their cloud adoption and optimization journey to improve their business outcomes.

Best practices 120

Best practices Government Engineering Accountability 120

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Switch your agents tasks on occasion, encourage collaboration, and create team-building exercises. Businesses are getting deeper into predictive analytics, using artificial intelligence (AI) applications to help streamline call center experiences for customers and agents. This is where big data and predictive analytics come into play.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

SmartKarrot

MAY 26, 2022

This data goes unused cause the company does not have the tools and technology to understand, capture, or make sense of it. The Role of the Modern CEO in creating a data-driven culture. Data has been recognized as a need. As per HBR, “The CEO relies on data for decision making and enhancing the business to the whole company.”

Education 10

Education Analytics SaaS Surveys 10

AWS Machine Learning

DECEMBER 12, 2022

Model performance metrics. To avoid incurring unnecessary charges, use the Console to delete the endpoints and resources that you created while running the exercises in the post. Yuxin earned her MS from Stanford University, where she focused on deep learning and big data analytics. Model training result.

Automotive 71

Automotive Big data Engineering Analytics 71