Analytics Big data Customer Care Enterprise 
TechSee
APRIL 3, 2018
For years, solutions have focused on training customer service personnel, and adjusting company policies and guidelines, as proactive efforts to retain customers who are considering making a transition. McKinsey reports that a comprehensive, analytics-driven approach can help telecom companies reduce churn by as much as 15%.
DMG Consulting
DECEMBER 10, 2018
An inbound contact center solution (often referred to as an automated call distributor (ACD)) is valuable for enterprises of all sizes, and many organizations will benefit from outbound calling functionality. The worlds of interaction management and customer relationship management (CRM) are coming together.
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DMG Consulting
MARCH 9, 2020
Artificial intelligence, machine learning and predictive analytics ushering in a new era of servicing. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. DMG Consulting Releases 2019 – 2020 Workforce Optimization Product and Market Report.
Natalie Petouhof
JULY 16, 2015
But they do expect companies to care. One way to show they care is by providing better customer care. What this Means to Customers: It’s true in today’s connected world, customers expect to engage and be engaged by brand in ways that are most convenient for them.
Back Office Centers
JUNE 9, 2020
In the past, enterprises demarcated their operations as back office and front office to simplify their management. Unable to use modern analytic. In the modern times, the success of a business operation depends heavily on its customer strategy. And, in this task, analytics play a huge role.
Taylor Reach Group
MARCH 26, 2018
OCAP’s new Professional Development Forum (formerly the Symposium) has been designed to help customer care professionals address these various roles and workplace realities. Through a series of targeted and interactive workshops, the Forum is focused on enhancing the skill sets of customer care professionals at different levels.
Natalie Petouhof
MAY 11, 2016
. • Data to Decisions – Using data to make informed business decisions. big data, predictive analytics). • Digital Marketing Transformation – Personalized, data-driven digital marketing. • Future of Work: Social Business – The technologies enabling teams to work together efficiently.
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