USAN

AUGUST 27, 2021

The very best also practice the science of listening, and AI-enhanced speech analytics solutions can help. Put simply, speech analytics captures the voice of the customer and turns unstructured language into usable — and insightful — data. For instance, Agent A may tend to go “off-script.” Yes, accuracy matters.

Best practices 52

Best practices Analytics Scripts Contact Center 52

Callminer

NOVEMBER 6, 2018

Accenture report revealed that 67% of respondents said they switched because of experience, not product or price. But something as commonplace as a call center script can also be a source of annoyance. Then you can either change the script or coach the agents to use the script more intelligently – or both.

Scripts 186

Scripts Call Center Call center experience Contact Center 186

DMG Consulting

SEPTEMBER 12, 2023

It has taken close to 20 years, but the convergence of the processing power of the cloud, interaction analytics (IA), artificial intelligence (AI) technologies, and a shift in what agents are empowered to do for customers is finally making the concept of real-time contact centers a reality.

Consulting 48

Consulting Consulting Marketing Average Handle Time 48

Call Experts

OCTOBER 5, 2023

Look for providers who offer flexible plans and pricing, allowing you to add or reduce agents and resources as necessary. Ongoing coaching and feedback mechanisms. Tools and resources to help agents succeed include knowledge bases and scripts. Cost and Pricing Structure Budget considerations are paramount.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

JustCall

MARCH 9, 2023

Best Practices for Improving Conversation Intelligence From designing corporate-wide objectives to making and monitoring significant improvements, conversation intelligence can greatly impact your business operations. The scores should be based on what salespeople say during conversations with prospects.

Coaching 52

Coaching Sales Chatbots Analytics 52

Call Experts

APRIL 8, 2024

Look for providers who offer flexible plans and pricing, allowing you to add or reduce agents and resources as necessary. Ongoing coaching and feedback mechanisms. Tools and resources to help agents succeed include knowledge bases and scripts. Cost and Pricing Structure Budget considerations are paramount.

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

Callminer

AUGUST 1, 2017

Do your best to: Monitor and generate engagement; check in often. Make onboarding & ongoing coaching as stellar as possible. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. The best thing that you can do to increase efficiency at a contact center is…”.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334