DMG Consulting

NOVEMBER 8, 2023

Interaction analytics technology has been in the commercial market for more than 20 years and AQM for more than 12 of them. Final Thoughts AI is reinvigorating all aspects of contact centers through the delivery of technology that truly makes things easier for agents and customers.

Contact Center 48

Contact Center Virtual Agent Self service Analytics 48

Call Experts

MAY 8, 2019

Customer success analytics tools are essential for growing businesses. Chatbots or virtual agents can address a wide range of features and questions to provide relevant analysis and efficient protocol. Develop sophisticated performance analytics that evaluates contact center metrics. 39% rise in digital sales.

Customer Experience 65

Customer Experience outsourcing Call Center Virtual Agent 65

Netomi

SEPTEMBER 20, 2021

Human escalation via agent desk integration ( Zendesk , Freshworks , Salesforce , Khoros , Zoho , Sprinklr, Shopify ). Analytics and real-time reporting. Reporting/Analytics. Zendesk customers now have access to the Netomi Virtual Agent. Analytics & Reporting. Chatbot activity analytics.

Chatbots 126

Chatbots APIs Surveys Analytics 126

JustCall

AUGUST 10, 2022

Monitor, whisper, or barge – Monitor live agent calls and provide help through whispers or by joining the call in real-time. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. Alt-Text: Aircall Analytics. Image Source. Top Features of Aircall.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

Global Response

APRIL 17, 2023

Not only can a great BPO call center manage day-to-day operations of customer service and support, but BPO outsourcing can also help boost productivity, improve processes, integrate customer data and analytics, improve QA processes and more. What do their QA processes and customer analytics look like?

Call Center 62

Call Center outsourcing Bilingual agents Chatbots 62

JustCall

FEBRUARY 13, 2023

Monitor, whisper, or barge – Monitor live agent calls and provide help through whispers or by joining the call in real-time. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. Provides additional features like calendar management and benchmarking.

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52

JustCall

APRIL 5, 2023

Monitor, Whisper, or Barge – Monitor live agent calls and provide help through whispers or by joining the call in real-time. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. Nextiva Pricing Plans Essential – $17.95

voip 52

voip Enterprise Interactive Voice Response CRM 52