Analytics APIs Customer Service Transportation 
AWS Machine Learning
MARCH 25, 2024
An application sends an audio stream to Amazon Transcribe, and the service responds with a stream of text in real time. Both HTTP/2 and WebSockets streaming connections are established over Transport Layer Security (TLS), which is a widely accepted cryptographic protocol. We recommend using TLS 1.2 or later.
CSM Magazine
APRIL 7, 2022
. “The platform has been designed for organisations handling millions of customer queries and who have a large operating cost in their contact centre or customer service function. Those businesses will be aiming to scale more efficiently, whilst maintaining outstanding levels of customer service.
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AWS Machine Learning
AUGUST 30, 2023
To help you get started, we’ve also released a set of sample one-click deployable Lambda functions ( plugins ) to integrate QnABot with your choice of leading LLM providers, including our own Amazon Bedrock service and APIs from third-party providers, Anthropic and AI21. We expect to add more sample plugins over time.
AWS Machine Learning
OCTOBER 4, 2022
Time series forecasting is a unique and essential science that allows companies to make surgical planning decisions to help balance customer service levels against often competing goals of optimal profitability. Essential AWS services that enable this solution. Create a time series ML model with accuracy statistics.
ViiBE Blog
JULY 30, 2021
Call Center , Customer experience , Remote operations. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Contact center agents strive to make customer experiences seamless, satisfying, and of the utmost quality across channels that work best for their special customers. ViiBE Blog. July 30, 2021.
JivoChat
JULY 28, 2021
You may already know that live chat can improve customer service, but did you know that adding live chat to your website can increase conversions by 12% ? Do you need a basic chat app for a small team, or a feature-rich platform that provides detailed analytics? Webhooks API. Chat analytics. Webhooks API. $19/user/month,
NobelBiz
FEBRUARY 23, 2023
Typical Functions of VoIP VoIP is a digital telephone service that transports and delivers conversations over the Internet. UCaaS solutions can enable omnichannel communication or augment core customer services with artificial intelligence analytics.
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