CSM Magazine

DECEMBER 4, 2023

Through advanced econometric analysis, we aim to illuminate the deep connection between ESG initiatives and Corporate Financial Performance (CFP). Furthermore, the integration of digital technologies, including artificial intelligence, blockchain, and big data, augments these ESG capabilities.

Government 105

Government Morale Finance industry standards 105

NobelBiz

APRIL 30, 2024

An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions. AI technologies not only streamline operations but also elevate the customer experience by offering quicker, more accurate responses and personalized service, setting new standards in customer satisfaction.

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

NobelBiz

APRIL 30, 2024

An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions. AI technologies not only streamline operations but also elevate the customer experience by offering quicker, more accurate responses and personalized service, setting new standards in customer satisfaction.

Call Center 104

Call Center Chatbots Virtual Agent Contact Center 104

ChurnZero

OCTOBER 22, 2020

Our goal is to bring awareness to the building considerations that are often overlooked or inaccurately weighed during the cost-benefit analysis of a build-or-buy decision. It’s true that Customer Success is a newer discipline compared to the aforementioned functions, but that doesn’t make the technology any less sophisticated.

CRM 59

CRM Customer retention Technology Best practices 59

COPC

SEPTEMBER 5, 2019

“… the technology revolution (e.g., the cloud and AI) has made everything possible, and brought the opportunity for a re-establishment of industry standards.”. These changes have been strongly influenced by the development and adoption of new technologies. Ding Yi (Allen), Director of Customer Service.

Enterprise 40

Enterprise industry standards Big data Technology 40

COPC

SEPTEMBER 4, 2019

“… the technology revolution (e.g., the cloud and AI) has made everything possible, and brought the opportunity for a re-establishment of industry standards.”. These changes have been strongly influenced by the development and adoption of new technologies. Ding Yi (Allen), Director of Customer Service.

Enterprise 40

Enterprise industry standards Big data Technology 40

AWS Machine Learning

JANUARY 26, 2024

As your organization advances its use of emerging technologies such as generative AI and LLMs, overall organizational resiliency should be considered as a cornerstone of a layered defensive strategy to protect assets and lines of business from unintended consequences.

Best practices 127

Best practices Government Engineering Accountability 127