Better FCR? 5 Call Center Solutions to Help Callers, First Time!
Babelforce
APRIL 30, 2020
Today, we’re going to look at 5 call center solutions to reduce your repeat contacts. 5 call center solutions for better FCR. FCR is a measure of how many customers called more than once about a single issue. For example, some contact centers are trialing pre-emptive service.
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