Talkdesk
MAY 17, 2016
Our platform is designed to be open, intelligent and mobile: Talkdesk’s Reporting API gives users complete access to their data for deeper analysis. Routing API allows us to make intelligent decisions on how to route all channels in real-time using data from both Talkdesk as well as other business apps. Platform Updates.
JustCall
FEBRUARY 13, 2024
Pros & cons Pros Cons Click-to-Call for effortless lead engagement Limited reporting options compared to some competitors for advanced analytics needs Easily find key information and specific customer questions within call recordings with searchable transcriptions Limited integrations which can be added after a separate request Highly-rated (4.6
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NobelBiz
FEBRUARY 22, 2023
The calling destination analysis selects the number that is geographically nearest to the receiving device and will be shown as caller ID on the receiving device. The NobelBiz cloud call center solution is a software package developed to supplement our carrier solution and push it to new levels of performance.
NobelBiz
FEBRUARY 22, 2023
The calling destination analysis selects the number that is geographically nearest to the receiving device and will be shown as caller ID on the receiving device. The NobelBiz cloud call center solution is a software package developed to supplement our carrier solution and push it to new levels of performance.
Babelforce
APRIL 30, 2020
Today, we’re going to look at 5 call center solutions to reduce your repeat contacts. 5 call center solutions for better FCR. FCR is a measure of how many customers called more than once about a single issue. All the same, you probably do receive plenty of preventable calls.
Babelforce
APRIL 30, 2020
Today, we’re going to look at 5 call center solutions to reduce your repeat contacts. 5 call center solutions for better FCR. FCR is a measure of how many customers called more than once about a single issue. All the same, you probably do receive plenty of preventable calls.
SmartAction
MAY 23, 2019
CX Insights Manager – performs ongoing monitoring and analysis of data and recordings/transcripts. Success Manager – ensures the solution meets expected goals and provides regular reporting. What you’ll find is that the more inputs Solutions Expert receives, the better he or she can be.
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