2023 Trends: AI for Better Agent & Customer Experiences
Upstream Works
DECEMBER 20, 2022
There are many areas where emerging applications are poised to make a big impact during 2023, both for improving the agent experience (AX) and for making the customer experience (CX) smarter. This is where predictive analytics come into play, and you can expect to see more of this in 2023. Virtual Agent.
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