Analysis Analytics Customer Care Gamification 
COPC
APRIL 1, 2024
Customer-facing technologies encompass a range of AI-powered tools for direct customer interaction. Operational efficiency technologies extend to applications that provide real-time analytics, prompts, and AI-driven tools for insights and reporting. This level of personalization ensures that customers feel understood and valued.
TechSee
JUNE 25, 2019
Intent prediction enables call centers to up their game by giving customers the assistance they need in the way they want it. Emotion analytics. Emotion analytics analyzes an individual’s verbal and non-verbal communication in order to understand their mood or attitude. Text/NLP analysis.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Noble Systems
DECEMBER 12, 2019
“Noble Systems continues to shine in terms of offering proactive and interactive outbound solutions, but also has staked a solid reputation on offering a complete, integrated portfolio of customer contact applications, with its analytics, AI, workforce engagement and gamification offerings.”
DMG Consulting
SEPTEMBER 26, 2018
DMG Consulting Releases 2018 – 2019 Speech Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 13th annual Speech Analytics Product and Market Report.
DMG Consulting
NOVEMBER 14, 2020
Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2020 – 2021 Digital Customer Service Product and Market Report. When: Today, 30 September 2020. Where: Available at the DMG Consulting online store.
DMG Consulting
APRIL 15, 2020
Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. DMG’s 13 th annual report on the contact center workforce management (WFM) sector delivers a comprehensive analysis of the vendors, products, pricing and best practices for this IT sector.
Fonolo
NOVEMBER 17, 2020
Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. According to the State of Customer Service , the ability to calculate the return on investment from customer care is a weak point. Why Gamification Matters.
Expert insights. Personalized for you.
89 
Let's personalize your content