Hero Digital
JANUARY 16, 2019
Many healthcare companies are lagging behind on the urgent need for customer experience management in their organizations. A study from PwC shows that just 49% of consumers say that the healthcare customer experience is satisfactory. In the digital arena, in particular, discontent is high. Joining the Customer Experience Revolution.
The Petrova Experience
DECEMBER 29, 2020
In healthcare, scheduling an appointment on Zocdoc is a perfect example of self-service. And finally, in transportation, buying train tickets from a machine, instead of waiting on line for an agent, is self-service. We used to chase the floor agents for this information – and WAIT – for them to find the answer.
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JustCall
MARCH 23, 2023
It is used prominently across industries such as contact centers, healthcare, banking, payment processing, etc. The IVR setup helps you handle huge call volumes without putting customers through a long waiting time. From real estate to airlines, the IVR call in process is an important part of your customer support.
REVE Chat Blog
DECEMBER 5, 2019
It uses the latest in AI and Natural Language Processing (NLP) to understand the user query and fetch the relevant information from possible sources, in zero waiting time. Customers can get the information by conversing with Eva in human language instead of searching, browsing, clicking buttons or waiting on a call.
Comm100
AUGUST 23, 2018
This reduces wait time and empowers agents to become specialized in more advanced queries. In 2018, video customer service is being adopted in industries such as healthcare, travel, and hospitality. For healthcare professionals, customer service through video chat offers a way to treat patients face-to-face in a virtual setting.
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