Fonolo

AUGUST 15, 2019

Just before the turn of the millennium, Ryanair was a tiny, impoverished Irish airline competing with the national carrier, Aer Lingus. As recently as 2017, it was the most profitable airline in Europe, operating 2,000 daily flights from 86 bases. An Image Problem. I should get the Nobel peace prize – screw Bono.” What’s Inside: .

Airlines 73

Airlines Customer Service Healthcare Morale 73

Fonolo

JULY 18, 2019

Now and then, the airline industry’s inclination to automate everything, eradicating customer service interactions in the process, backfires. The moral of the story is that making it easy for customers to help themselves is no longer seen as a cop-out or, worse still, a nefarious attempt to reduce labor costs. What’s Inside: .

Customer Service 126

Customer Service Self service Healthcare Airlines 126

CSM Magazine

FEBRUARY 9, 2021

Air France KLM is one of the world’s leading airlines, employing over 80,000 staff. It has shaped our company culture, increased morale, and employee recognition. Its client-base includes councils, healthcare companies, manufacturing businesses, food firms, retailers and other organisations across the UK, Ireland and internationally.

Employee engagement 52

Employee engagement Sales Transportation Airlines 52