Changing Consumer Expectations: 5 New Customer Service Faux Pas to Avoid
Fonolo
JULY 18, 2019
Core tenets of customer service are timeless: For example, “know your customer” is still as important today as it ever was. If you know your customer, you’ll know that consumer expectations have changed radically over the past decade, largely due to the development of new technologies. Limited Self-Service Options.
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