Airlines, Healthcare, Morale and Self service

Changing Consumer Expectations: 5 New Customer Service Faux Pas to Avoid

Fonolo

JULY 18, 2019

These five customer service faux pas will not only make your organization seemed outdated, but ultimately harm your customer relationships. Limited Self-Service Options. Now and then, the airline industry’s inclination to automate everything, eradicating customer service interactions in the process, backfires.

Customer Service

Customer Service Self service Healthcare Airlines

Customer Service is not a Destination, it’s a Journey: Lessons from Ryanair

Fonolo

AUGUST 15, 2019

Just before the turn of the millennium, Ryanair was a tiny, impoverished Irish airline competing with the national carrier, Aer Lingus. As recently as 2017, it was the most profitable airline in Europe, operating 2,000 daily flights from 86 bases. Optimize Your Self-Service Channels. An Image Problem. What’s Inside: .

Airlines

Airlines Customer Service Healthcare Morale

Customer Contact Central

Changing Consumer Expectations: 5 New Customer Service Faux Pas to Avoid

Customer Service is not a Destination, it’s a Journey: Lessons from Ryanair

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