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How will COVID-19 change customer behavior and habits?

Beyond Philosophy

I’ve received a number of messages from airlines, hotel chains and travel site CEO’s about all the measures they are taking, the policies they are changing, etc. So airlines might even stream live to passengers how the plane is being cleaned … who knows. Digitization will also speed up in Education and Healthcare.

Airlines 499
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10 Cool Chatbot Examples to Inspire Your Project

Inbenta

Gol Airlines. Chatbot examples in the healthcare industry. Gol Airlines. As one of the major Airlines in South America and Brazil, Gol Airlines was struggling to keep up with responses for all customer support requests. Some of the great features: It is connected with the Airlines systems. TravelClub.

Chatbots 105
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This is What Exceptional Customer Service Looks Like In 2018

Comm100

Chatbots can be used to deliver exceptional customer service in many ways. Website-based service chatbots can be used as advanced knowledge bases, promoting self-service and helping customers answer simple questions. With your decision in mind, consult an AR or VR marketing or customer experience agency.

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Brand Move Roundup – May 21, 2020

C Space

More than 2,000 global exhibitions have now been postponed or canceled as a result of the virus outbreak, according to independent consultant Alex DeGroote and media analyst Colin Morrison. The airline will work with Clorox to “enhance” its cleaning program and to “redefine” disinfection procedures. Perhaps it will run at 30% capacity.

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SalesForce, Hubspot, Zendesk and More — Which Customer Engagement Software is Right for Me?

Comm100

This CRM solution offers customer service and social media integrations, knowledge management for digital self-service, conversational bots and more. Enterprise — Call for consultation. Comm100’s knowledge base can easily integrate with live chat, providing a better customer and agent experience through self-service.

CRM 42