Airlines Consulting Feedback Wait times 
Real Blue Sky
MAY 31, 2023
Gather data: Collect customer feedback, look at customer interaction data, and get insights from sales teams or customer service reps. For example, they found that customers were frustrated with the long lines during peak hours, so they introduced a digital ordering system to reduce wait times. Schedule a consultation on us.
Quiq
JULY 28, 2022
Airlines and hotels are among the top industries seeing a drop, brought on by both internal and external factors. Toward the beginning of the pandemic, almost 90% of customers experienced longer wait times than usual, according to CallMiner research. But there are some things you could be doing to exacerbate customer wait times.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Real Blue Sky
MAY 31, 2023
Gather data: Collect customer feedback, look at customer interaction data, and get insights from sales teams or customer service reps. For example, they found that customers were frustrated with the long lines during peak hours, so they introduced a digital ordering system to reduce wait times. Schedule a consultation on us.
Real Blue Sky
MAY 31, 2023
Gather data: Collect customer feedback, look at customer interaction data, and get insights from sales teams or customer service reps. For example, they found that customers were frustrated with the long lines during peak hours, so they introduced a digital ordering system to reduce wait times. Schedule a consultation on us.
360Connext
APRIL 28, 2017
My favorite metric was how they determined the incredible results of reducing wait time. So Comcast made dramatic efforts to improve the wait times and engaged their employees in the field to help. The result of reducing YEARS off the wait time for one region illustrates the power of customer experience!
JustCall
MARCH 23, 2023
There is no transferring of calls or consultation with a colleague when the call comes to these agents. Aspects to consider when choosing an IVR system Response time: An IVR system should respond quickly, sound crisp and expedite the process. This can help a business identify user behaviors and requirements.
Netomi
APRIL 7, 2023
Sure, you can hire a customer service leader consultant , but if you are looking for the best in-house operators, you’ve come to the right place. Alfredo’s vision and leadership helped the airline scale consistent customer service in times of crisis and maintain high customer satisfaction.
Expert insights. Personalized for you.
96 
Let's personalize your content