ShepHyken

NOVEMBER 26, 2018

Do customers really want to take your survey? To Improve Customer Experience, Start With Morale, Not Technology, Feds Say by Tom Shoop. Customer Retention Made Easy by Samir Palnitkar. My Comment: In the 1980’s I read that it costs five times more to acquire a new customer than to keep an old one.

Customer Service 206

Customer Service Airlines Employee engagement Morale 206

Beyond Philosophy

OCTOBER 8, 2014

Airlines don’t either. Follow Colin Shaw on Twitter @ColinShaw_CX The post eBay & PayPal’s Split is Good for Customers appeared first on Beyond Philosophy | Customer Experience Consultancy | CEM Consultants. Honestly though, I would guess that the vast majority of you haven’t used a pay phone in ten years.

Customer centricity 276

Customer centricity Customer retention Customer emotions Airlines 276

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SharpenCX

JANUARY 14, 2020

How do you even begin to make your customers happier when it feels like they’re always bringing you questions and complaints? Can you boost morale, improve your service level, and retain customers without the extra cash? Engage Employees and Boost Agent Morale. Internet and cable providers and airlines top my list.

Call Center 76

Call Center Customer Service Morale Finance 76