Airlines Call Center Self service Wait times 
Fonolo
NOVEMBER 28, 2019
Airline services have been scrambling to improve their customer service strategies and initiatives, making key investments to elevate the overall customer experience. in an effort to shave time from its customer service call volumes. The company recently partnered with Gladly Inc.
Outsource Consultants
SEPTEMBER 14, 2021
This includes excessive hold times, overwhelmed agents, poor customer satisfaction, and ultimately brand harm. Look no further than the travel industry, which is already reeling to meet Q4 demand spikes and record call volume. But luckily, there’s still time for you to get prepared for Q4 — before it’s too late.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
APRIL 17, 2019
It was just last year that Air Canada was flying high after being named Best Airline in North America by Skytrax, an independent U.K. This certified airline rating system is recognized as an industry benchmark of airline standards in airport and cabin staff services’ onboard products; and business-class lounge offerings.
Fonolo
JUNE 20, 2019
It exposes a frail part of a call center infrastructure; and it may stunt a potentially good future relationship with the customer reaching out for help. To be fair: Working with what it has, Air Canada customer service operations try their best to respond. Optimize Your Self-Service Channels. There’s room to grow.
GetFeedback
SEPTEMBER 2, 2019
Change is coming to the world of finance, even though it may be slow, when the financial services professionals were asked to identify the top three trends being prioritized by their CX team, analytics (44%), digital business transformation (39%), and self-service solutions (36%) were the most common technology changes underway.
Babelforce
MARCH 26, 2020
Airlines are somewhere in the middle with an average score of 35, and internet services are not setting the bar too high with an average of 2 (we’ve all experienced this right?). Self-service tools! Most customers would actually rather solve their own problems instead of having to contact customer service.
SharpenCX
APRIL 8, 2020
Turns out, much of your customer frustration steeps in your interaction queues while agents wait to step up to bat. So how can you, manager, use call center management best practices to better configure call queues and improve customer outcomes? Reduce the number of queues you need with self-service options.
Expert insights. Personalized for you.
75 
Let's personalize your content