ProProfs Blog

DECEMBER 22, 2019

To set your brand above and beyond, you need to develop smart customer services , which ultimately focus on providing not just active, but proactive customer service along with offering a high-quality product at affordable prices. . Increasing customer retention rates by 5% boost profits by 25% to 95%.

Customer Service 152

Customer Service Customer retention Feedback Airlines 152

Nicereply

JULY 31, 2023

A customer satisfaction survey – the easiest way to get feedback from your customers. Customer feedback fuels the engine of any business. With actionable feedback, organizations can make informed decisions. And the easiest way to get customer feedback is by using customer satisfaction surveys.

Surveys 98

Surveys Feedback Customer Support Wireless 98

Nicereply

JULY 31, 2023

A customer satisfaction survey – the easiest way to get feedback from your customers. Customer feedback fuels the engine of any business. With actionable feedback, organizations can make informed decisions. And the easiest way to get customer feedback is by using customer satisfaction surveys.

Surveys 52

Surveys Feedback Customer effort Customer Support 52

Quiq

JANUARY 2, 2023

Here are a few ways real-time support increases customer satisfaction: Customers get quick solutions. What if a customer is buying airline tickets as a last-minute holiday gift, but they’re not sure if the tickets are transferable? Customers aren’t going to wait for an emailed response. Collect customer feedback.

Chatbots 65

Chatbots Airlines Wait times Best practices 65

Netomi

AUGUST 10, 2022

Why it matters: Key to customer retention, the CSAT score can provide insights into where and when your company is at risk of losing customers. For instance, for an airline, this could involve changing a flight, and for a retailer, finding an order status. Another consideration is the context of the issue itself.

Metrics 59

Metrics Average Handle Time Chatbots Airlines 59

REVE Chat Blog

FEBRUARY 26, 2020

What is the importance of building customer relationships? There is a great importance of building customer relationships considering an array of plus including more potential leads and higher customer retention rates. To streamline it, here are the top three benefits of building great customer relations.

CRM 104

CRM Feedback Personalization Education 104

REVE Chat Blog

APRIL 22, 2020

Opinion Research showed that “ 87% of customers prefer businesses with a better reputation.”. Boost customer satisfaction. By being able to solve the complaint before they turn into a disaster for you, helps in customer retention. How to handle customer complaints (Tips & Best practices).

Omni-channel support 58

Omni-channel support Chatbots Airlines Feedback 58