Win the Customer

NOVEMBER 14, 2016

The accessibility offered by social media has blurred ‘business-hours-only’ boundaries and now your customers expect you to be available 24/7. In one Social Habit survey , 32% of respondents said they expect a reply within 30 minutes of contacting a brand on social media. A stream of new ideas.

Customer Service 145

Customer Service Airlines Marketing Banking 145

Vonage

NOVEMBER 24, 2016

We talked about the service we received at retail stores, banks, restaurants, hotels and airlines around the world. Today, Giordano’s has refined its customer service culture and the welcoming process to an elegant dance of body language, gestures, facial expressions and spoken words. Action steps for customer service culture.

Customer Service 97

Customer Service Entertainment Government Airlines 97

ProProfs Blog

DECEMBER 22, 2019

Your business will be recognized for outstanding customer services that always strive to deliver unique value to their customers. Your customer’s feedback is going to set the stage for you because if you want to delight them, then implement the changes they expect to see in your product/ services. MilitaryCruiseDeals.com.

Customer Service 152

Customer Service Customer retention Feedback Airlines 152

Netomi

MARCH 27, 2022

Throughout the entire customer lifecycle, there are many moments that add up to a person’s relationship with and feelings towards a brand. This includes in-store and online shopping experiences, customer care interactions and learning to use a product itself. CSAT is often measured by completing customer satisfaction surveys.

Airlines 93

Airlines Benchmark Surveys Customer Support 93

Comm100

AUGUST 23, 2018

Get on Board: Consider what your customers need, and how you can meet these needs in your company app. For example, if your customers need simple, on-the-go access to customer care, consider adding mobile live chat to your app (for an example of this, look no further than the GEICO Mobile App ). Who is doing this right?

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Connecting the Dots

APRIL 21, 2017

Scott Broetzmann is the Co-Founder, President and CEO of Customer Care Management & Consulting (CCMC) and Mary Murcott is the President of the Customer Experience Institute for Dialog Direct. They will share insights from the latest Customer Rage study that CCMC and Dialog Direct conducted and partnership with W.P

Customer Care 48

Customer Care Scripts Front-line service Contact Center 48