HGS

OCTOBER 30, 2014

Think about the last time you booked an airline ticket or placed an order for a product. More importantly, these knowledge bases need to be integrated with multiple channels such as click-to-chat, CRM and email and the ability to update content must occur automatically in real-time. Chances are you completed those transactions online.

Telecommunications 130

Telecommunications Airlines Self service CRM 130

Nicereply

OCTOBER 24, 2023

Fast forward to the digital age, where technology and data analytics have rekindled the focus on individual customer experience. Instead, the entirety of a customer’s journey and interactions with a company began to take center stage. The personal touch started dwindling.

Customer Experience 59

Customer Experience Feedback Airlines Analytics 59

Netomi

JANUARY 5, 2022

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. A Center-Out business architecture enables better and more empathetic customer experiences – Interview with Don Schuerman of Peg. Barry Dalton. Bob Thompson.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. But, once you begin to look into customer journey analytics at a deeper level things become much less clear.

Analytics 90

Analytics Journey mapping Customer centricity Multichannel 90

Infinity

FEBRUARY 22, 2022

Call monitoring has the power to enhance your marketing and call centre operations by providing you with rich, customer-centric data that can be applied across the business. The key benefits of using real-time call monitoring software are: • Capture data and insights needed to build smooth customer journeys. The Telegraph.

Analytics 52

Analytics Telecommunications Airlines Sales 52

Customer Guru

MAY 8, 2018

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority for all the Indian businesses so that they become more sustainable and successful globally. Thus, we are on a mission to spread this awareness, inspiring and guiding professionals to adopt and inculcate a customer-centric approach.

Airlines 71

Airlines Customer centricity CRM Analytics 71

Infinity

MARCH 14, 2022

According to a recent survey, 75% of leaders agree that the global pandemic has compressed the digital adoption timeline and are actively seeking to invest in technologies that will improve the customer journey and help them make data-driven decisions. How Conversation Analytics can enhance your call monitoring.

Scripts 40

Scripts Upselling Analytics Journey mapping 40