DMG Consulting Releases 2024 Workforce Management for the Enterprise in the Digital Era Report
DMG Consulting
MARCH 27, 2024
Agent empowerment is a growing area of focus for contact center leaders, and WFM vendors are helping to address these needs by delivering expanded self-service capabilities via enhanced mobile apps. “The The pace of innovation in the WFM market is rapid and picking up momentum as this IT sector’s size and opportunity grows.
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