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8 Agent Empowerment Tips For Better Customer Experiences

Knowmax

The post 8 Agent Empowerment Tips For Better Customer Experiences appeared first on Knowmax.

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Balto Launches Beacon, New Era of Agent Empowerment With Crowd-Sourced Call Recommendations

Balto

Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. The post Balto Launches Beacon, New Era of Agent Empowerment With Crowd-Sourced Call Recommendations appeared first on Balto.

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Fulfilling the Promise of Agent Empowerment [Webcast Recap]

SharpenCX

In case you missed it, we’re recapping last week’s Agent Empowerment Webcast presented by Blair Pleasant of BCStrategies. We unpacked the idea of agent empowerment and what it means for customer satisfaction. Plus, we gave an introduction to BCaaS.

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How Agent Empowerment Impacts Your Customer Service Experience

SharpenCX

Yet, too many companies fail to put their people first and give their agents the support needed to deliver stellar service. Creating positive experiences for your customers. The post How Agent Empowerment Impacts Your Customer Service Experience appeared first on Sharpen Contact Center Software.

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How to Fearlessly Empower Your Contact Center Agents

Speaker: Jeff Toister, Employee Training Expert, Bestselling Author, Speaker

An ICMI study revealed that 86 percent of contact centers don't fully empower their agents to deliver an outstanding customer experience. Agents worry about doing the wrong thing and getting in trouble. Contact center leaders worry about agents giving away too much or serving customers inconsistently.

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Contact Resolution and Agent Empowerment will Increase Customer Loyalty

NICE inContact

According to the inContact Customer Experience Transformation Benchmark Study, “phone is the most effective method of resolution with over 8 in 10 who spoke to a live rep saying their issue is resolved – and over 8 in 10 saying it was handled the first time.”. Agent empowerment is part of the process.

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Contact Resolution and Agent Empowerment will Increase Customer Loyalty

NICE inContact

According to the inContact Customer Experience Transformation Benchmark Study, “phone is the most effective method of resolution with over 8 in 10 who spoke to a live rep saying their issue is resolved – and over 8 in 10 saying it was handled the first time.”. Agent empowerment is part of the process.