Global Response
AUGUST 7, 2023
What does empowerment look like when it comes to their role? Agent empowerment is key for increasing retention and job satisfaction, but it also plays a large role in effective customer service and customer satisfaction. So, how do you create empowered call center agents who can deliver great service day-in and day-out?
Fonolo
JANUARY 14, 2021
Offer a variety of sessions and materials that include roleplay, one-on-one coaching, and even quick tips and one-pagers. That will allow your agents to absorb the information more effectively and approach their role with confidence. Create opportunities for agents to voice their suggestions and concerns.
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Callminer
AUGUST 1, 2017
Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. Katherine Dougherty, MaidPro National Sales Center Director, describes herself as being MaidPro born and raised.
DMG Consulting
SEPTEMBER 16, 2017
Should Customer Service be a Sales Channel? It’s standard procedure (and a requirement) to record sales calls, and in many cases both the call and screens are captured. Some recordings are reviewed by a quality management team who evaluate, score, and coach agents on their performance. Monthly DMG Newsletter.
Tethr
AUGUST 4, 2020
The platform delivers research-backed customer experience, marketing and sales insights that are shared across the enterprise. The call center insights are easily accessible to all leaders: sales, marketing, CX, product and compliance. Empower your agents. Highlighting this purpose gives meaning to your employees’ daily work.
teleopti
DECEMBER 2, 2019
Once everyone is confident with the new system, discuss ways to utilize the latest WFM training planner capabilities for coaching sessions. Look for people who want to work with you every step of the way, from initial consultancy, implementation to post-sales support. If necessary, enlist help from seasoned users in the WFM team.
CSM Magazine
JULY 14, 2022
Adding the right WEM solution to your portfolio is a fast, efficient way to deliver significant value to clients by solving today’s top contact centre challenges while increasing the value of your sales. For more information, visit [link]. About the Author. Pippa Rhys is Partner Acquisition Marketing Director at Calabrio.
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