Talkdesk

NOVEMBER 29, 2017

Video #2: How Peloton Gets Peak Performance From Their Inside Sales Team. Matt Heiss, Director of Sales Operations at Peloton. When the world’s premier fitness-as-a-service brand needed to get smarter about their inside sales, Peloton selected Talkdesk. Bill Hoppin, EVP of Strategy Sales, Marketing and Alliances at TalkIQ.

Contact Center 40

Contact Center Agent Empowerment Cloud contact Sales 40

Callminer

AUGUST 1, 2017

Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. Katherine Dougherty, MaidPro National Sales Center Director, describes herself as being MaidPro born and raised.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Contact Center Pipeline

MAY 18, 2017

Although the brand is a worldwide leader in TV sales, until recently, it remained relatively unknown in the United States. If you are unfamiliar with TCL (The Creative Life), you probably won’t be for long. In 2014, TCL’s leadership team made a commitment to change that. Their goal: To become the No. 3 TV brand […].

Average Handle Time 124

Average Handle Time Sales Agent Empowerment Customer advocacy 124

NobelBiz

MARCH 5, 2024

At Nobel biz we know each contact center has specific needs, depending on its purpose, from sales and fundraising to customer support, appointments, debt collection, and so on. At its core, contact center reporting is the systematic process of capturing, analyzing, and leveraging data from every customer interaction across various channels.

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

Tethr

AUGUST 4, 2020

The platform delivers research-backed customer experience, marketing and sales insights that are shared across the enterprise. The call center insights are easily accessible to all leaders: sales, marketing, CX, product and compliance. Support should share customer comments, doubts and wishes with marketing and product.

Coaching 71

Coaching Finance Call Center Enterprise 71

Balto

SEPTEMBER 21, 2022

Reaffirms commitment to agent empowerment for retention and growth in the contact center. These incremental capabilities will help contact centers achieve high levels of customer growth, improve customer satisfaction, and reduce average handle times, while retaining agents who will be more satisfied with their jobs.

Agent Empowerment 52

Agent Empowerment Contact Center Gamification contact center workforce 52

Bright Pattern

MARCH 8, 2018

According to Gallup, highly engaged customer service teams achieve, on average, a 10% increase in customer ratings and a 20% increase in sales.

Technology 59

Technology Enterprise Contact Center Sales 59

teleopti

DECEMBER 2, 2019

Look for people who want to work with you every step of the way, from initial consultancy, implementation to post-sales support. This all comes down to working with the right technology partner whose technical expertise and industry know-how can deliver a WFM platform that is tailored to your individual needs.

Coaching 68

Coaching Employee engagement Consulting Consulting 68

TechSee

JANUARY 8, 2019

She is about to abandon the sale, but instead initiates a co-browsing session. The agent annotates on her screen, indicating the proper place to insert the coupon code, saving the sale. Screen sharing allows agents to view any information or image on the customer’s computer screen. Screen Sharing.

Agent Empowerment 167

Agent Empowerment Banking Customer Service Sales 167

Global Response

MARCH 26, 2024

Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time. Focus on integration, automation, agent empowerment, and continuous training. This allows customers to solve simple issues themselves. Ready to perfect your CX?

First call resolution 62

First call resolution Interactive Voice Response CRM Chatbots 62

CSM Magazine

JULY 14, 2022

Adding the right WEM solution to your portfolio is a fast, efficient way to deliver significant value to clients by solving today’s top contact centre challenges while increasing the value of your sales. For more information, visit [link]. About the Author. Pippa Rhys is Partner Acquisition Marketing Director at Calabrio.

Management 59

Management Agent Empowerment Analytics Cloud contact 59

Tethr

APRIL 30, 2020

Others rely on ways to improve connectivity and focus on agent empowerment. Newfound supply chain pressures are impacting customer promises such as delivery times, while sales pipeline issues add additional stress. Whichever way you look at it, we can expect the future to be a bit brighter for the frontline.

Agent Empowerment 68

Agent Empowerment Self service Feedback Surveys 68

SharpenCX

MAY 6, 2021

Last week our sales and marketing team had a chat with a team member from Centricity, one of our clients here at Sharpen. Transferring a customer to another department, agent, or supervisor is one of the top issues plaguing your customers’ satisfaction. 5 Metrics to Understand then Improve Customer Satisfaction for Better ROI .

Metrics 84

Metrics Agent Empowerment Contact Center Customer effort 84