JustCall
APRIL 3, 2024
This blog unlocks the secrets of using IVR automation with JustCall to handle high call volume with ease and free up your agents for what matters most! Marketing campaigns – Successful marketing initiatives may lead to an uptick in customer engagement. This can result in more irate customers or decreased sales.
Skybridge
JUNE 10, 2020
Focus on both hard skills and the softer skills and for every new level of mastery achieved, be sure to praise each agent, both individually, and in front of their peers. Wait times and handling times can drive otherwise happy, calm people to get frazzled. Senior Vice President, Sales and Marketing. Bobby Matthews.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
AUGUST 10, 2021
That’s great news because your current customers are the most affordable marketing resource you can tap into — loyal customers are more likely to tell their network to buy from your business. Having both short-term and long-term goals can help agents sharpen their customer service skills while tracking your overall progress over time.
JustCall
OCTOBER 16, 2023
This reality yields longer wait times, ballooning queues, and plummeting customer satisfaction , with many businesses only able to address 37.8% Such circumstances fray the efficiency and morale of your customer service teams and steer them towards burnout, sending customer satisfaction spiraling down. of inbound calls.
JustCall
OCTOBER 16, 2023
This reality yields longer wait times, ballooning queues, and plummeting customer satisfaction, with many businesses only able to address 37.8% Such circumstances fray the efficiency and morale of your customer service teams and steer them towards burnout, sending customer satisfaction spiraling down. of inbound calls.
ShepHyken
MARCH 20, 2023
Wait times to speak to an operator are long — one industry analyst estimated the average wait tripled from 2020 to 2022 and says he believes they still are a third worse than before the pandemic. It says reducing agent burnout is one of the top priorities for customer contact leaders. There may be a reason.
Playvox
OCTOBER 19, 2021
If you’re a contact center professional, you’re probably feeling the pain of agent staffing shortages. Due to the pandemic, we’re experiencing an unusual dynamic in the labor market right now. Increased agent burnout. Tap into new labor markets. Being in the cloud opens up more labor markets.
Expert insights. Personalized for you.
52 
Let's personalize your content