JustCall

APRIL 3, 2024

This blog unlocks the secrets of using IVR automation with JustCall to handle high call volume with ease and free up your agents for what matters most! Marketing campaigns – Successful marketing initiatives may lead to an uptick in customer engagement. It helps to identify areas for improvement as well.

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

Playvox

OCTOBER 19, 2021

If you’re a contact center professional, you’re probably feeling the pain of agent staffing shortages. Due to the pandemic, we’re experiencing an unusual dynamic in the labor market right now. Increased agent burnout. Implement self-service to reduce demand for agent assistance.

Contact Center 73

Contact Center Management Agent burnout Interactive Voice Response 73

Comm100

OCTOBER 10, 2022

The majority of customer service queries are repetitive and simple in nature, like ‘how do I reset my password’, ‘where is my delivery’, or ‘what time is your store open’. While these queries can easily lead to agent burnout, they also use up valuable agent time. Providing a self-service option.

Chatbots 84

Chatbots Customer Service Self service Agent burnout 84

NobelBiz

FEBRUARY 21, 2023

And the best practices and tips for managing callbacks Agents proposing the best product or service is no longer a sure bet for success. It is essential to understand how to stand out in a market where competition is becoming increasingly fierce and how to provide a memorable customer experience. Waiting times are seen 2.5

Best practices 52

Best practices Contact Center Abandon rate Management 52

Balto

NOVEMBER 2, 2023

Changing customer expectations and changing market dynamics have made it difficult for contact centers to meet customer needs. These inefficiencies can be a result of low agent morale, high turnover rates, agent burnout, and a lack of self-service channels.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

Sykes

DECEMBER 14, 2017

When communication is poor or call wait times are long, frustrated consumers frequently end contact without issue resolution. Ensure that prospective members won’t be met with long hold times and overwhelmed agents when they come to you for answers. Embrace multiple service channels. Social networks.

Agent burnout 40

Agent burnout Healthcare Wait times Self service 40

Sykes

DECEMBER 14, 2017

When communication is poor or call wait times are long, frustrated consumers frequently end contact without issue resolution. Ensure that prospective members won’t be met with long hold times and overwhelmed agents when they come to you for answers. Embrace multiple service channels. Social networks.

Agent burnout 40

Agent burnout Healthcare Wait times Self service 40