JustCall

MARCH 7, 2023

An omnichannel contact center, thus, helps the call agents stitch a seamless customer journey across all the brand’s digital channels using this communication technology that integrates all the channels. The customer experience is greatly enhanced in this way, and it helps to improve retention.

Contact Center 52

Contact Center Multichannel Contact center software contact center solutions 52

Hodusoft

AUGUST 9, 2023

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. It isn’t surprising to see that many small, medium, and large businesses outsource their customer service to BPOs. That’s the power of multi-tenant contact center software for BPOs!

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

SharpenCX

MAY 6, 2020

When agents feel supported in their roles, and when they know their value, it takes less emotional labor to do their jobs. Investing in agent training, coaching and development paths for your team – core functions of your job – slims down agent burnout. And, when you limit burnout, you cut agent attrition.

Contact Center 76

Contact Center Call Center Coaching Agent burnout 76

Talkdesk

JULY 16, 2019

How Call Center Performance Management Improves Customer Experience When a customer reaches out to your contact center for help with an issue, what do they expect? That’s where leveraging contact center performance management software can help. The answer is both.

Call Center 43

Call Center Management Average Handle Time Schedule adherence 43

SharpenCX

APRIL 1, 2020

Staying aligned with the overarching business strategy your execs lay out ups the ROI of your contact center and proves the value of you, your supervisors and your agents. Look at your data to ID broken pieces of your customer experience. Let’s say low CSAT scores contribute to high customer churn at your company.

Contact Center 67

Contact Center Customer Service Agent burnout Benchmark 67

SharpenCX

APRIL 29, 2020

Download Now: How to put your contact center data to work for a better customer experience. Good leaders know that simply having agents in their seats doesn’t make for standout customer experiences. To meet the sky-high expectations of today’s customers, agents need to be engaged at work.

Coaching 76

Coaching Management Contact Center Morale 76

SharpenCX

FEBRUARY 11, 2020

And, the cost of losing loyal customers is not worth it. Customers switching companies due to poor service cost U.S. Customer retention through delivering an excellent customer experience is more important than ever. So, what do customers expect? Know when your agents need a break to breathe.

Call Center 67

Call Center Coaching Contact Center Agent burnout 67