Call Center Management by the Numbers: A Cost Analysis for Executives to Learn the Valuable Role Your Contact Center Plays on Your Company’s Bottom Line
SharpenCX
MAY 6, 2020
And more than half of Americans have scrapped a planned purchase because of a poor service experience. Coaching your agents improves the quality of service they provide. When you manage your team by coaching them, you’re showing agents that you’ll listen to them. Coaching your agents lowers the risk for burnout.
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