Agent burnout Contact center software Customer Experience industry standards 
Hodusoft
AUGUST 9, 2023
Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. It isn’t surprising to see that many small, medium, and large businesses outsource their customer service to BPOs. That’s the power of multi-tenant contact center software for BPOs!
SharpenCX
FEBRUARY 11, 2020
And, the cost of losing loyal customers is not worth it. Customers switching companies due to poor service cost U.S. Customer retention through delivering an excellent customer experience is more important than ever. So, what do customers expect? Next, track agent performance. companies a total of $1.6
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