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8 Reasons for Agent Burnout (and how to avoid it)

SharpenCX

Losing agents costs your company thousands of dollars, slows productivity, and brings down agent morale. We know that attrition is taxing on contact centers, but why is. The post 8 Reasons for Agent Burnout (and how to avoid it) appeared first on Sharpen Contact Center Software.

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Improving Customer Service in BPOs with Multi-Tenant Contact Center Software

Hodusoft

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. That’s the power of multi-tenant contact center software for BPOs! What is Multi-tenant Contact Center Software? Imagine an office building called the contact center.

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Contact Center 101: A Comprehensive Guide

JustCall

Choose the Right Tools The last step in setting up your own contact center is selecting the most suitable tech stack. As discussed earlier, a contact center deploys a variety of technologies that help it work efficiently. Let’s discuss how you can handle the staffing question for your contact center.

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Call Center Management by the Numbers: A Cost Analysis for Executives to Learn the Valuable Role Your Contact Center Plays on Your Company’s Bottom Line

SharpenCX

When agents feel supported in their roles, and when they know their value, it takes less emotional labor to do their jobs. Investing in agent training, coaching and development paths for your team – core functions of your job – slims down agent burnout. And, when you limit burnout, you cut agent attrition.

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What is Call Center Performance Management?

Talkdesk

Performance Management and Customer Experience Call center agents, like retail workers, are on the frontline of customer interactions, and often face frustrated or angry consumers who are upset about a situation and place the blame firmly on the person in front of them. The post What is Call Center Performance Management?

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How to Set Quarterly Customer Service Goals that Prove Contact Center ROI in 90 Days

SharpenCX

When agents can’t measure progress toward their objectives and goals, productivity stalls and performance plateaus. Customer experience expert Jeff Toister found that agents who don’t have visibility into daily performance sit at a severe risk for agent burnout.

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The Ultimate Guide to Creating a Successful Predictive Dialer Campaign for Your Business

NobelBiz

A strategy to overcome this is to use a blended dialing strategy that combines predictive dialing with other dialing modes such as preview dialing, which is another built-in feature of our Omnichannel Contact Center Software.