Agent burnout Coaching Customer centricity How To 
Anexa BPO
AUGUST 11, 2022
Today’s customer-facing workers are describing unprecedented levels of burnout, with many claiming that their employers prioritize the customer experience over employee wellbeing. These same workers are feeling left behind when it comes to the specialized coaching and training opportunities needed to deliver optimum performance.
CSM Magazine
JANUARY 25, 2023
Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023. Great news for businesses that rely on the festive season to tide them over during the leaner months but extremely stressful for agents in contact centres.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
OCTOBER 10, 2023
For instance, your customer success VP might be concerned that short AHTs indicate customers are being rushed into solutions they might not necessarily want and your finance and IT directors both have concerns that long AHTs will increase staffing costs. Understand that the problem is not empathy in itself but how it is coached.
CSM Magazine
AUGUST 8, 2023
Boost engagement for your remote agents. Why not issue a DIY wellbeing kit including practical tips on how to reduce stress levels? Then, invest in the latest noise-cancelling microphones and headphones with long-life batteries so they can block out domestic distractions to concentrate 100% on the customer.
NobelBiz
JUNE 4, 2024
Equipped with skilled agents, cutting-edge technology, and streamlined processes, these centers resolve customer issues swiftly and effectively, fostering greater customer satisfaction and loyalty.” This not only helps in maintaining optimal staffing levels but also in reducing operational costs and minimizing agent burnout.
Balto
NOVEMBER 2, 2023
A contact center is considered successful if it’s customer-centric. In other words, every action and decision should directly contribute to higher customer satisfaction levels. Efficient processes and workflows contribute to reduced hold times, high first-contact resolution rates, and motivated agents.
SharpenCX
AUGUST 4, 2020
Rather than send the customer straight to an agent, you set conversation triggers for words related to your most common questions, like “password.” Now, agents aren’t stuck trying to pull customer information from several different windows for a simple question. Omnichannel service is known to be customer-centric service.
Expert insights. Personalized for you.
52 
Let's personalize your content